The health, safety and comfort of our guests and our team have always been our
main priority. For this reason, in a scenario of global health crisis, we have
raised our standards and put in act a new and rigorous safety and cleaning procedure.
This protocol will be applied both to the rooms and to the common spaces, in order
to ensure maximum security and prevent any type of infection or spread of the
virus. We aim to offer a totally safe stay experience, in compliance with the
National Protocol for Safe Hospitality and the WHO protocol.
SAFETY DEVICES AND PPE
The reception desk is equipped with a plexiglass screen, while hydroalcoholic sanitizing gel dispensers for the hands are available at the entrance, at the reception, in the common areas and at the entrance of the restaurant.
Specific signs have been placed with the recommendation to comply with the measures
of safety which include, among others, the correct use of the mask, hand hygiene
and the distancing of at least 1 meter from others.
CHECK-IN AND CHECK-OUT
A few days before arrival, each guest will receive a special link to access the new hotel app where you can conveniently check in on-line before reaching the property, as well as use the digital concierge service for any request or need before or during the stay. We have developed a special procedure for contactless check-out that will be illustrated on arrival.
Special attention will be paid on objects that are touched most frequently such
as handles, switches, minibar, remote control, telephones and coat hangers. All
the linen in the room are supplied directly from the industrial laundry in sealed
plastic capsules and are washed at 180 ° C which guarantees the removing of bacteria.
The bathrooms are cleaned with certified virucidal products and 71% alcohol solution.
The cleaning of the air conditioning filters and fan coils is done daily and the
entire air system conditioning of the hotel has been sanitized by an external
company that has issued the certificate of conformity to the current legislation.
The final cleaning of the room, both after the departure and during the stay,
is done with atomized dry hydrogen peroxide at 180 °.
CLEANING OF THE COMMON AREAS
All common areas are aired several times every day and sanitized continuously with certified virucidal products and 71% alcoholic solution, with particular attention to the points of greatest contact such as handles and pushbutton panels.
BREAKFAST AND RESTAURANT
In order to guarantee the safety standards required by current regulations and at the same time to maintain an excellent level of quality and service, breakfast is available with a buffet, served at the table by the dining room staff. You can enjoy the breakfast in our elegant dining room. It is also available, for those guests who wish, room service. Tables at the restaurant are spaced according to the current regulation.