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Anti-Covid Measures

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The health, safety and comfort of our guests and our team have always been our main priority. For this reason, in a scenario of global health crisis, we have raised our standards and put in act a new and rigorous safety and cleaning procedure. This protocol will be applied both to the rooms and to the common spaces, in order to ensure maximum security and prevent any type of infection or spread of the virus. We aim to offer a totally safe stay experience, in compliance with the National Protocol for Safe Hospitality and the WHO protocol. 



SAFETY DEVICES AND PPE 


The reception desk is equipped with a plexiglass screen, while hydroalcoholic sanitizing gel dispensers for the hands are available at the entrance, at the reception, in the common areas and at the entrance of the restaurant. 

Specific signs have been placed with the recommendation to comply with the measures of safety which include, among others, the correct use of the mask, hand hygiene and the distancing of at least 1 meter from others. 



CHECK-IN AND CHECK-OUT 


A few days before arrival, each guest will receive a special link to access the new hotel app where you can conveniently check in on-line before reaching the property, as well as use the digital concierge service for any request or need before or during the stay. We have developed  a special procedure for contactless check-out that will be illustrated on arrival. 



CLEANING OF THE GUEST ROOMS 

Each room, both after the departure of the guests and during the stay, will be aired daily to allow a large change of air. All the surfaces of the room will be cleaned with certified anti Covid-19 products, based on 71% alcohol, and disposable cloths. 

Special attention will be paid on objects that are touched most frequently such as handles, switches, minibar, remote control, telephones and coat hangers. All the linen in the room are supplied directly from the industrial laundry in sealed plastic capsules and are washed at 180 ° C which guarantees the removing of bacteria. The bathrooms are cleaned with certified virucidal products and 71% alcohol solution. The cleaning of the air conditioning filters and fan coils is done daily and the entire air system conditioning of the hotel has been sanitized by an external company that has issued the certificate of conformity to the current legislation. The final cleaning of the room after each departure is done with atomized dry hydrogen peroxide at 180 °. 



CLEANING OF THE COMMON AREAS 


All common areas are aired several times every day and sanitized continuously with certified virucidal products and 71% alcoholic solution, with particular attention to the points of greatest contact such as handles and pushbutton panels. 



BREAKFAST AND RESTAURANT 


In order to guarantee the safety standards required by current regulations and at the same time to maintain an excellent level of quality and service, breakfast is available with a buffet, served at the table by the dining room staff. You can enjoy the breakfast in our elegant dining room. It is also available, for those guests who wish, room service. Tables at the restaurant are spaced according to the current  regulation.

 

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